0800 COVID 19 – LEVEL 3
How Vets North is operating under Level 3 and what you need to know.
As we move from Level 4 to Level 3 there is effectively little change in the way we interact with our clients, however we can offer you all of our usual clinical routine services.
Companion Animal Consults
We are still taking Small/Companion animal bookings, however during Level 3 we can offer you all of our usual clinic routine services. e.g, Microchip, All Vaccinations, Preventative Dental Clean, Spey and Neuter.
-All consultations must be pre-booked. When you arrive at the clinic during Level 3, please wait in your vehicle and call the clinic to advise them of your arrival. Our carparks are now our “waiting rooms”.
-In the first instance, vets will see your animal in the carpark. They will collect your pet from the carpark, perform the examination and report back their findings and treatment plans observing social distancing guidelines.
-If you are sick or have any respiratory signs, such as sore throat, cough, runny nose etc., please let us know at the time of booking and our staff will arrange the safest way for us to examine your pet.
-Please ensure you are wearing a facemask or face covering when interacting with our team.
-Covid tracing app QR codes are placed at the entrance to the clinic – please scan them on your arrival.
Supplies
– Orders & pickups are available from the clinics: please can you phone through to pre-order these (0800 887 684).
-We have “contact-less” pick-up times from our clinic foyers – please let our staff know at the time of ordering and we will arrange a pick up time with you.
-Pet food, flea and worm products can be purchased online at www.vetsnorth.co.nz and will be couriered direct to you.
-Our phone lines have been extremely busy at times – please be patient we will answer calls as soon as possible. You can also contact us by emailing admin@vetsnorth.co.nz or via Facebook messenger or alternatively you can book your appointment online at www.vetsnorth.co.nz
-Please respect social distancing with our staff and with other clients present in the clinic car park.
Equine and large Animal Consults
The care we provide to our patients in an emergency situation remains unchanged, however we can offer you all of our usual clinical routine services.
Please call us to book any appointments or for advice & concerns. Our phone lines are open as usual during our normal office hours. One of our vets can call you back to offer advise if you are worried.
If you do need to see one of our vets, please look after them. Keep adequate social distancing (2 metres), wear a mask, only one person per animal & please let them know if your health status is unknown.
Medication can be collected from the Clinics by prior arrangement.
And finally please don’t worry, as a profession we always have animals health & welfare at the forefront of our work and will continue to always be here for you and your animals.
If you have any further questions, please give us a call and our staff can help you.
Kia Kaha.
Thank you